Returns & Exchanges Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward returns and exchange process.
Return Policy Duration: We accept returns and exchanges within 30 days of the delivery date. Items must be in new, unused, and resalable condition with all original tags and packaging intact.
Non-Returnable Items: For health and safety reasons, certain items cannot be returned or exchanged. These include:
- Final sale or clearance items (will be marked as such)
- Gift cards
- Items that have been used, altered, or damaged after delivery
- Products without their original packaging and tags
How to Initiate a Return or Exchange:
- Start Online: Visit our Returns Portal and enter your order number and email address to begin.
- Select Items: Choose the items you wish to return or exchange and provide a reason.
- Get a Label: Upon approval, you will receive a prepaid return shipping label via email.
- Pack and Ship: Securely pack the items in their original packaging, include the original invoice, and affix the provided label. Drop the package at your nearest carrier location.
Return Shipping Costs: Return shipping is free for items being exchanged or returns due to our error. For all other returns, a flat-rate shipping fee may be deducted from your refund.
Refund Processing:
- Once we receive and inspect your return, we will process your refund.
- Refunds will be issued to the original payment method used during purchase.
- Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.
- The original cost of shipping is non-refundable.
Exchanges: To exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item. This ensures you receive the new product as quickly as possible.
Damaged or Defective Items: Please contact us immediately if you receive a damaged, defective, or incorrect item. We will gladly send a replacement or issue a refund and provide a prepaid shipping label for the return.
Return Without a Receipt: For returns without valid proof of purchase, we may, at our discretion, offer an exchange or refund based on the item’s current selling price.
International Returns: International customers are responsible for any return shipping costs and customs fees. We recommend using a trackable shipping method for your return.
For any questions regarding our returns policy, please review our Frequently Asked Questions or contact our customer service team for assistance.