Frequently Asked Questions
What is your return policy?
We offer a 30-day return policy for items purchased online. Your item must be in its original condition: unworn, unaltered, and with all original tags and certificates. Proof of purchase is required for all returns and exchanges.
Do you ship internationally?
We currently ship to addresses within the United States. For international inquiries, please visit our partner site at ethicallydiamonds.com for more information.
How can I check my order status?
You can check the status of your order by logging into your account on ethicallydiamonds.com. You will also receive shipping confirmation and tracking information via email once your order has been processed.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal.
How do I care for my jewelry?
To keep your jewelry looking its best, avoid contact with chemicals, lotions, and perfumes. Store pieces separately in a soft cloth or a jewelry box to prevent scratches. Clean with a soft, lint-free cloth.
Are your diamonds ethically sourced?
We are committed to providing conflict-free diamonds that adhere to the highest ethical standards. All our diamonds are sourced in accordance with the Kimberley Process.
Can I resize my ring?
Yes, most of our rings can be resized. Please contact our customer service team for assistance. Resizing services may require additional time and fees.
What is your warranty policy?
We offer a limited lifetime warranty on many of our products. The warranty covers manufacturing defects but does not cover damage caused by wear and tear, loss, or accidental damage.
Do you offer engraving services?
Yes, we offer engraving services for select items. Please see product descriptions for details or contact our customer service team for more information.
How do I create an account?
You can create an account during checkout or by visiting the registration page on ethicallydiamonds.com. An account allows you to track orders, save favorites, and receive exclusive offers.
What should I do if my product is damaged upon arrival?
If your item arrives damaged, please contact our customer service team immediately. We will gladly assist you with a replacement or return.
Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping and packaging for all orders. You can select this option during checkout.
How do I redeem a promo code?
Enter your promo code at checkout in the designated box. Click “Apply,” and the discount will be reflected in your order total.
What is your privacy policy?
We are committed to protecting your privacy. Your personal information is used solely to process orders and enhance your shopping experience. For more details, please read our full privacy policy on ethicallydiamonds.com.
Can I cancel or change my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to cancel or change your order, please contact us immediately. We will try our best to accommodate your request if the order has not yet been shipped.
Do you have a physical store?
We are an online-based retailer. However, you can view our full collection and place orders through ethicallydiamonds.com.
How do I stay updated on new arrivals and promotions?
Subscribe to our newsletter on ethicallydiamonds.com to receive updates on new products, exclusive offers, and promotions.
What should I do if I forgot my password?
Click on the “Forgot Password” link on the login page. Enter your email address, and we will send you a link to reset your password.
Are there any shipping charges?
We offer free standard shipping on all orders. Expedited shipping options are available at an additional cost.
What is your exchange policy?
We offer exchanges within 30 days of purchase. The item must be in new and unused condition with all original packaging and certificates.